Contact
Contact Stampora
Questions about an issue, a format, an order or a delivery. We answer by email so there is a written record of whatever was agreed.
Emailsupport@stampora.us
Replies Monday to Friday, 9am to 5pm Eastern Time
Replies Monday to Friday, 9am to 5pm Eastern Time
Phone+1 (458) 245-7374
Order and delivery questions are handled fastest by email
Order and delivery questions are handled fastest by email
Address300 West Main Street
Purcellville, VA 20132, United States
Purcellville, VA 20132, United States
Before you write
Most questions are already answered, and checking first will get you moving faster than waiting on a reply.
- Where is my order? Use the track order page with your order number.
- Is this stamp genuine? What condition is it in? See the FAQ and the authenticity section on any product page.
- Delivery times and costs. See shipping information.
- Damaged, wrong or unwanted order. See returns and refunds.
- Why is the price above face value? Explained plainly on the about page.
What to include
If you are writing about an existing order, these four things let us fix it on the first reply instead of the third:
- Your order number
- The issue name and format, for example a book of 20 or a coil of 100
- What went wrong, in your own words
- A photo, if anything arrived damaged or looks wrong
Send us a message
This form reaches the same inbox as the email address above.
[foilcrest_contact]A note on returns
Please do not send returns or unsolicited packages to the address above. If a return or replacement is authorised, we will send you the correct handling instructions by email first.