Policy
Order Cancellation Policy
Orders can be cancelled free of charge at any point before they are dispatched. Once a parcel is with the carrier it becomes a return rather than a cancellation.
Before dispatch
Email support@stampora.us with your order number and the word cancel in the subject line. If the order has not yet been packed and handed over, we cancel it and refund you in full, including shipping.
Orders are usually picked and packed within 1 to 2 business days, so the sooner you write, the more likely we can stop it.
After dispatch
Once you have a tracking number the order cannot be cancelled. You can refuse delivery or return it under the returns and refunds policy. For a change of mind, return shipping is yours; if something is wrong with the order, it is ours.
Cancellations by us
We may cancel an order before dispatch if an item turns out to be unavailable, if a price or description was published in error, or if a payment or fraud check does not clear. If we cancel, you are refunded in full and we tell you why.
Refund timing
Cancellation refunds go back to the original payment method within 5 business days. Your bank may take a further 5 to 10 business days to show the credit.